Jom 99 Terms & Conditions — The Complete Guide to Using Malaysia's Betting Platform

1jom 99 Account Eligibility & Registration

To register and use the platform jom 99, you must meet all of the following eligibility requirements without exception:

• Be at least 21 years old on the date of registration.
• A Malaysian citizen or a lawful permanent resident in Malaysia.
• Not listed on any active voluntary self-exclusion programme.
• Have full legal capacity to enter into a binding agreement.
• Not registering on behalf of any third party or as an agent.

Each jom 99 member is permitted to hold only one (1) active account only. During registration, you are required to provide accurate, truthful, and up-to-date information, including your full name, date of birth, phone number, and a valid email address. jom 99 reserves the right to request identity verification documents (MyKad, passport) at any time, particularly before processing your first withdrawal or when suspicious activity is detected on your account.

Providing false or inaccurate registration information is a serious breach of these terms. jom 99 reserves the right to suspend or terminate any account found to be using false information, and all balances in such accounts may be forfeited at the management's discretion.

2Deposits, Withdrawals & Payment Methods

Platform jom 99 supports the following payment methods for deposits and withdrawals:

• Touch 'n Go eWallet — processed instantly
• GrabPay — processed instantly
• Boost eWallet — processed instantly
• ShopeePay — processed instantly
• DuitNow (direct transfer) — processed instantly
• FPX online banking (Maybank2u, CIMB Clicks) — subject to bank processing times

Minimum deposit per transaction. Minimum withdrawal is MYR 30 per request. Withdrawals to an eWallet are typically processed within 5 to 15 minutes. Withdrawals via FPX or DuitNow to a bank account may take 1 to 3 business days, depending on the relevant bank's processing policy.

All deposits must be made using a payment method registered under the same jom 99 account name. jom 99 does not accept third-party deposits. Any attempt to deposit funds through another person's account will result in the transaction being rejected and the account may be suspended pending investigation.

3jom 99 Bonus & Promotions Terms

All bonuses, promotions, and special offers provided by jom 99 subject to the following conditions:

• Each member's eligibility for any promotion is subject to the specific eligibility criteria stated in the respective offer.
• Welcome bonuses and deposit bonuses may be claimed once only per member, per household, per device, and per IP address.
• All bonuses are subject to rollover requirements stated before a withdrawal is permitted. Rollovers typically range from 5x to 30x depending on the bonus type.
• Bets on certain games may contribute at a different percentage towards rollover requirements.
• Jom 99 reserves the right to modify, suspend, or cancel any promotion with reasonable notice.
• Bonus abuse, including but not limited to bonus arbitrage, zero-risk betting using bonuses, or any strategy deemed manipulative by jom 99, will result in the bonus and any associated winnings being voided.

Weekly cashback and loyalty programmes are subject to their own terms, as stated on their respective promotions pages. jom 99 reserves the right to modify the loyalty programme at any time with prior notice to members via email or platform notification.

4Betting Rules on the jom 99 Platform

All betting activity on jom 99 — whether Poker, Blackjack, slots, live casino, Sports Betting (Malaysia Super League football, EPL, cricket, badminton), e-sports, or virtual sports — are subject to the following general rules:

• All bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• Jom 99 reserves the right to decline or restrict any bet without being required to provide a reason.
• In the event of a technical error during an active game or bet, jom 99 reserves the right to void all affected bets and return the original stake to the member's account.
• Any bets placed using insider information, fraudulent means, or any other unauthorised method will be voided in full.
• Minimum and maximum bet limits vary by game type and table. These limits are clearly displayed at each table or game category.
• For live Sports Betting, odds may change at any time before a bet is confirmed. Only the odds at the time of final confirmation will be used to calculate winnings.

In the event of a dispute regarding game outcomes or winnings calculations, jom 99's system records shall serve as the final reference. Members may submit a formal complaint through our customer support channels within 48 hours of the incident.

5Account Security & Fraud Prevention

The security of your account on jom 99 is a shared responsibility. As a member, you are responsible for:

• Keeping your jom 99 account password and login credentials confidential.
• Not sharing your account or granting access to any other party.
• Notifying the jom 99 support team immediately if you suspect your account has been accessed without authorisation.
• Use a secure device and a trusted internet connection when accessing your jom 99 account.

Jom 99 operates an active fraud detection system 24 hours a day. Any suspicious activity — including unauthorised login attempts, unusual transactions, or betting patterns indicative of manipulation — will result in the account being temporarily suspended pending investigation. jom 99 reserves the right to report fraudulent activity to the relevant authorities in accordance with applicable Malaysian law.

6Account Suspension & Termination

jom 99 reserves the right to suspend or terminate any member's account, with or without prior notice, for the following reasons:

• Violation of any part of these Terms & Conditions.
• Fraud, hacking, or any attempt to manipulate the gaming system.
• Holding multiple accounts.
• Providing false information during registration or identity verification.
• Bonus or promotion abuse.
• Threatening or intimidating jom 99 staff.
• A voluntary request by the member to close their own account.

If an account is terminated due to a breach of terms, jom 99 reserves the right to forfeit all bonus balances that have not yet met the rollover requirements. Any legitimate real-money balance (excluding bonuses) will be returned to the member once the investigation is concluded, provided no fraud is established. Members who wish to voluntarily close their account may contact our support team via Live Chat or email.

7Privacy & Personal Data Protection

jom 99 is committed to protecting the personal data of all our members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The personal data we collect includes:

• Identity information: full name, date of birth, MyKad or passport number.
• Contact information: email address, phone number, residential address.
• Transaction information: deposit records, withdrawals, and betting history.
• Technical information: IP address, device type, and login records.

We use this data solely for account management, payment processing, fraud prevention, and platform service improvement. Your data will not be sold to third parties for marketing purposes without your consent. For full details on how we handle your data, please refer to Privacy Policy detailed page.

8jom 99 Disclaimer & Limitation of Liability

Platform jom 99 is provided "as is" without any express or implied warranties. We make every effort to ensure the platform operates without interruption, but we do not guarantee that our services will always be free from errors, technical disruptions, or system failures.

• Jom 99 is not liable for any losses arising from system outages, internet connection failures, or circumstances beyond our control (force majeure).
• Jom 99 is not liable for any financial losses incurred by members as a result of betting activity. Betting carries the risk of losing money and is the personal responsibility of each member.
• We are not liable for any indirect, incidental, or consequential losses arising from the use of this platform.
• Jom 99's total liability in any case shall not exceed the amount deposited by the member in the 30 days preceding the date of the claim.

9Responsible Gaming — jom 99's Commitment

jom 99 believes that gambling should remain an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of tools to help members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits on your account.
• Loss Limit: Set a cap on the maximum amount you can lose within a specified time period.
• Session Time Limits: Set reminders or time limits for your gaming sessions.
• Temporary Break: Suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account at your own request.

If you or someone you know is struggling with gambling, please visit our Responsible Gaming Our members' wellbeing matters more to us than any business gain.

10Contact Us & Dispute Resolution

If you have any enquiries, complaints, or require further clarification regarding the Terms & Conditions of jom 99, our support team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly on the jom 99 platform
• Email: support@jom99.wine
• WhatsApp: Number available after logging in under the Support section of the platform

All formal complaints will be investigated and responded to within 3 to 5 business days. For more complex cases, the investigation may take longer, and we will keep you updated on its progress at regular intervals. These Terms & Conditions are governed by applicable law, and any dispute that cannot be resolved by mutual agreement will be referred to a mutually agreed arbitration body.

Jom 99 reserves the right to modify these Terms & Conditions at any time. Members will be notified of any material changes via email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the changes come into effect will be considered acceptance of the new terms.